Updated Published Date.: 18/01/2018
Non Negotiable Terms, Conditions & Policy by Luxox Furniture Pvt. Ltd.
Subject covered:- Order - Payment - Dispatch - Shipping - Customisation - Timeline - Warranty - Claims - Cancelation - Refund - Replacement - Customer Service
We are constantly working with all our Partners to improve Customer experience and offer easy solution for Shipping, Payments & order processing while maintaining Laws & regulation. We also keep the process transparent and informative through or email, websites or any other mode. We will request you to Revise the first order confirmation email for all set of information. You are requested to help us with paper work where it may be required.
Order - Payment - Dispatch - Shipping
# All order shall be delivered/ dispatched after full and final payment reconciled to our accounts. No goods shall be released for loading and dispatch until and unless final payment is reflected in our accounts.
# Part payment and part shipment shall not be allowed. Notwithstanding part shipment in any such condition will be allowed only after full and final payment of complete invoice value consisting all the products which are ordered by the buyer at binging.
# It is mandatory to obtain gate pass and Challan before taking direct delivery from factory. Gate pass will be only issued after clearance from accounts.
# Cash on delivery terms.
Full amount to paid at the time of delivery before hand over prior to open the Package. COD charges Rs 500/- extra per order.
You pay = invoice amount + COD charges
1. Available only for order Value less then Rs. 5000/-
2. Available for Selected products (If mentioned in product description)
3. Available for Delhi NCR only
# Delivery not facilitated by customer within the time limit set by different carrier shall be stored in carrier warehouse and all the subsequent charges shall be borne by the buyer.
# Please check if delivery address is eligible from listed pin code check list from our shipping partners. If in case the pin-code is not included then the Carrier shall charge extra ODA (Out of delivery area charge) which must be borne by buyer and paid in in advance either to Shipping company or Luxox as required during delivery/dispatch.
It is mandatory for buyer to check ODA (Out of delivery area charge) charges from the link provided below and Luxox Furniture Pvt Ltd management is not liable or bound to check.
Domestic Blue Dart : - https://bluedart.com/home#locationfinder
Domestic Rivigo : - https://www.rivigo.com/check-pincode/
International DHL : - https://www.dhl.com/en/express/shipping/find_dhl_locations.html
# Any delay in pickup, payment and rescheduling of order beyond 15 days of redness of ordered product shall attract 0.5% on daily basis.
# The cost of Insurance shall be borne by that party who will arrange and pay for shipping as per deal.
# All State, Central, Union territories Tax, Octroi, Custom, Excise TAX applicable will be extra.
# Any other shipping, extra packing or other charges such as handling cost etc. should be paid full and final before dispatch.
# Select colour of cushion fabric from https://luxox.shop/pages/color-and-weaving-patterns & https://luxox.shop/pages/wicker-options. In case of no Selection/ preference is provided or Colour is not available from fabric vendor we shall select from closest available option. In few cases cushion colour might not be available in stock as per Image published on website.
# Colours of wicker, Braid, Wood and fabric are subjected to change up-to 10 to 20 % from lot to lot as it is hand made product.
# Minor size and design are subjected to change without notice as we continuously improve our furniture and change to achieve better design, comfort & handling.
# Please select wicker, braid, fabric & other options and add to order notes. You may also mail us your preference within 72 hours of your order. Premium charges shall apply in case special weaving/customisation options selected. In case no option Is provided by buyer, furniture will be made as per image (Colour combination) provided in Website.
# Kindly note all order time line will be considered for production under two circumstances.
From the date of receipt of agreed amount reconciled to our account.
Only after final approval of Customisation (Fabric, wicker, braid, wood and Size etc.)
Any delay in payment advance or customisation in-put by buyer will make all offer and timeline commitment void and shall be considered from the date upon fulfilment of both the aforesaid mentioned conditions. Ordered timeline is 4 to 6 weeks (unless other wise committed by sales management team) (Excluding Non business days & festival leaves)
# Change in order, fabric, colour or other alteration may require extra production time. Also note any change in size, shape, design or colour shall attract extra cost. Extra time and written acceptations notification by email or any other mode is require to proceed with changes/ alteration. Once the selection of customisation is done by buyer, any change / alteration shall not be accepted by management. Only first selection made by buyer shall be considered.
#Dispatch dates are estimated and tentative and may sometime extend up to 4 to 6 weeks over and above given time line. All hand made/ hand woven furniture may take extra time depending upon availability of resource, labour, holidays, quality & finishing testing etc.
# Any Delay due to unavoidable situation (extreme cold, extreme summer, extreme rains, war, civil war, riots, flood, fire, earth quake, volcanic eruption, natural disasters, pandemic, epidemic, lack of raw material, shortage of skilled labour, change in government rules, sealing, licensing, lock down, Political Unrest, Emergency, Pollution Ban/Restriction, Mechanical Breakdown, Accident or any other unavoidable and undesired conditions which effects Business directly or indirectly, Etc) is considered as exceptional circumstances and the order timeline is subjected to be rescheduled.
Only the following conditions shall be covered under warranty:-
Wicker - Sagging, Cracking, Decomposing and fading of Wicker - 6 Years.
Braid & Rope - Sagging, Decomposing and fading of Braid - 5 Years.
Alluminum frames - Manufacturing defect on aluminium frames 10 years. (Cracking from welding joints only. Bending or breaking from other parts of frames is not covered)
Wood - Warranty of wood for 5 years against cracking or decomposing. (Wood shall be treated with Teak oil or equivalent chemical approved by Luxox every 6 to 8 months depending upon environment. Wood furniture constantly reacts to the humidity level in the environment. Increased humidity causes wood to expand; colder drier air causes wood to contract. In humid months, drawers might "stick" and open with resistance. During dry winter weather, wood contracts. Consequently, furniture can show gaps, especially where a table leaf fits into a table top, or around dresser drawers. Both of these issues are temporary. When moisture levels in the home stabilize, wood furniture will return to its regular appearance and performance. We at Luxox strongly advice that wooden furniture should be put under cover when not in use for long time and during continuous Rain and Snowfall)
Powder Coating - Rusting and cracking for Powder coating – 5 years. No warranty against scratch.
Conditions not covered under warranty :-
Regular ware and tear due to usage and obsolesce.
Damage due to mishandling, cuts and burn intentionally or unintentionally.
Damage caused due to pets, rats, insects.
Damage caused due to swinging (Except Swing and Rockers), dragging, shifting and miss handling.
Damage caused due to natural disasters.
No on-sight warranty is provided. To claim warranty of product the damaged product should be sent to our factory facility in Delhi (To and Fro shipping cost shall be borne by the buyer). For on sight service special approval from management is required and buyer shall borne and arrange all the cost of lodging, fooding and travel of technician and shall be paid in advance to Luxox Furniture Pvt Ltd. (Service for repairing will be free of cost and not be chargeable)
Claims - Cancelation - Refund - Replacement
# For any Claims buyer shall take pictures of damages of product and packing before opening and shall report it to customer care email id of shipping company and cc to firstname.lastname@example.org within 24 hours from the receipt of Shipment. Damaged goods shall be received only after mentioning, “damaged during transit” on acknowledgement slip and POD. All claims are subjected to be settled by the insurance company. Buyer should provide salvage, documents and all evidence time to time required by insurance company.
# Product which is currently not available in stock will be made especially and will not be subject to cancellation and refund once the production starts.
# Ordered product once sold/ Delivered shall not be returned, exchanged or refunded. (Replacement will be done if the product is beyond the scope of repairing.)
# Cancellation of any particular Item from order having multiple products shall not be possible once production is started and raw-material is ordered.
# Any discount or free shipping offered on a packaged/project deal which has multiple product shall stand void-ab-initio if the quantity of a specific item or any particular design is cancelled. Buyer shall bear MRP cost of all the products and Discount shall be withdrawn.
# Any product bought during promotional/Sale schemes such as (sale, free shipping, discounted, prioritised ) are not subjected to cancellation or refund.
# Please note any customisation in order will disqualify easy refund policy. i.e customised orders are not subjected to refund.
# All sales related query will be entertained during business hours 10:00 Am to 6:00 PM on 9350191393 through call or whatsapp or email :- email@example.com. No query of production and dispatch shall be entertained on this number. (Weekly off Sunday)
# All dispatch and production related query will be entertained during business hours 10:00 AM to 6:00 PM on 7827445189 through call or whatsapp or email:- firstname.lastname@example.org. No query of sales and technical shall be entertained on this number. Any call beyond the business hour / business days will be not be entertained. (Weekly off Monday)
*All the terms and conditions are subjected to force majeure clause. All Dispute Resolution are Subjected exclusively to Delhi jurisdiction and hence non transferable.