​

Effective Date: [10 July 2025]
Website: www.luxox.com
Company: Luxox Furniture Pvt Ltd.

 

1. Introduction

At Luxox, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, www.luxox.com. By using our site, you agree to the terms in this policy.

 

2. Information We Collect

We collect the following categories of information:

Personal Information:

• Full name


• Email address


• Phone number


• Billing and shipping address


• Payment details (processed via secure payment gateways)


Technical Data:

• IP address


• Browser type and device information


• Pages visited, time spent on site, referral URLs


Transactional Data:

• Products viewed, cart contents, purchase history, order status


Communication Data:

• Emails, messages via contact forms, chat support conversations


 

3. How We Use Your Information

Your data is used for the following purposes:

• Order Fulfillment: To process and ship your orders


• Customer Support: To respond to your queries and issues


• Personalization: To show you relevant products and offers


• Marketing: To send updates, newsletters, and promotional content (with your consent)


• Security: To protect our website and detect fraudulent activity


• Legal Compliance: To meet our legal and regulatory obligations


 

4. How We Share Your Data

We do not sell your personal data. However, we may share it with:

• Payment gateways (Razorpay, Paytm, etc.)


• Courier and logistics partners


• Email marketing services (for newsletters or transactional emails)


• Legal authorities if required by law


All third parties are required to maintain confidentiality and use your data only for the intended purpose.

 

5. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you


• Request correction of incorrect or outdated data


• Request deletion of your data (subject to legal requirements)


• Withdraw consent for marketing communications


• Object to processing in certain cases


To exercise these rights, contact us at hello@luxox.com.

 

6. Data Retention

We retain your data only as long as necessary:

• Order and transaction data: 7 years (for tax/legal compliance)


• Marketing preferences: Until you unsubscribe


• Support history: Up to 2 years for service improvement


 

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve site functionality


• Remember your cart and login preferences


• Analyze site traffic and user behavior


You can manage your cookie preferences through your browser settings.

 

8. Security Measures

We implement strict security protocols including:

• SSL encryption


• Secure payment gateways


• Limited access to personal data
Despite our efforts, no system is 100% secure. Please use strong passwords and avoid sharing sensitive information unnecessarily.


 

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to delete it.

 

10. International Users

If you are accessing our site from outside India, please note that your data may be transferred to and processed in India where our servers are located.

 

11. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with a revised "Effective Date". We encourage you to review this policy regularly.

 

12. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:

Luxox (Furnish My Home)
📍 5/11/1 & 5/11/2, West Kamal Vihar, Karawal Nagar, Delhi – 110094, India
📞 +91 93501 91393 / +91 76776 22997
📧 hello@luxox.com
📧 info@luxox.com (Bulk & B2B Inquiries)